Tips for rental experts

1. Know your client

A client, that comes from an agent, that works for a partner, who has been contacted by a friend of: this strategy leads to disaster. Rentals for clients whom you have never spoken to are not only badly managed, but they generally turn out to be a complete mess.

2. Prepare your paperwork

The best way to provide a great rental experience to your clients is to be tell us what your client wants: fill a complete rental application or send an extensive email, with clear indications about:

  • Composition of the group (age, sex, possible distribution in the property)
  • Group expectations (at least the group leader expectations)
  • Common interests: is it their first time in Italy? If not, what’s their past experience?
  • Their allergies/food orientation/religion-related food requirements

3. Review the property you’re offering

Carefully review all of the details and conditions of the property before clients sign the booking contract. The lease or rental agreement may contain a provision that you find unacceptable – for example, restrictions on guests, pets, design alterations – which you need to be aware of before the client distractily signs the form.

4. Get everything in writing

To avoid disputes or misunderstandings, get everything in writing. Keep copies of any correspondence and follow up an oral agreement with a letter, setting out your understandings.

5. Talk to us

Know your rights to get assistance, information, counselling from us – and don’t give them up. Keep communication open with us. If there’s a problem – for example, if the estate manager is slow to make repairs to the property while your clients are suffering inside the property – talk it over immediately to us to see if the issue can be resolved short of a nasty legal battle. If the rental unit is not kept in good repair and we are immediately aware of causes, we have a number of options, ranging from withholding a portion of the rent, to paying for repairs and deducting the cost from the proprietor’s rent, to moving out without liability for your future rent. Any complaint after clients’departure won’t be considered legally valid.

6. Purchase renters’ insurance (from us or privately)

Our properties insurance policy will not cover your client losses due to theft or damage. Whether your clients arte travelling with your family, a partner, or on their own, a holiday cover helps provide protection against unexpected events that may affect their trip. We can offer coverage from Cancellation (Provides cover if clients cancel their journey before it begings due to certain necessary circumstances. The circumstances covered are listed in our Policy Document) to Emergency Medical Associated expenses (Provides cover if you are taken into hospital or you need to come home early or extend your journey due to illness or accident.

8. Protect your clients’security deposit

To protect your clients and avoid any misunderstandings, we make sure that the lease or rental agreement is clear on the use and refund of security deposits, including allowable deductions. When guests check-in, we do a walk-through with the estate manager to record any existing damage to the premises on a move-in statement or checklist. We hold guests’s damage deposit in our bank account, since we are in charge of control, helping clients and proprietors to solve the problem in the best possible way.

9. Protect your client’s safety

We only pick properties in neighborhood or areas that are safe, we always indicate if the property offers safety devices such as deadbolts and window locks and how to have guests use them, we check out the property’s vulnerability to intrusion by a criminal before we put it on the lease market, and investigate whether criminal incidents have already occurred on the property or nearby.

10. Protect your reputation – and ours

We pay taxes. We are legally entitled to do our job and are fully insured for it. We don’t employ people who don’t pay taxes and, therefore, doesn’t regularly invoices for services or rentals. This, of course, has a cost. There are many brokers and so-called companies who work as intermediators in rentals with no title to do so, no insurance, no legal coverage and no interest in supplying a safe product: if you work with them because they can offer a better price than we do, we really wish you luck – and you will need it, however we’re not the right company for you.

Juanita de Paola